ITIL Course ITI597 Videos by Charles Sturt University

ITI597 IT Infrastructure Library Foundation

This is a great set of videos for learning ITIL = Information Technology Infrastructure Library.

Abstract: This subject introduces the concepts of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL). It describes a set of processes involved in developing an IT framework and features the exciting and hands-on High Performance simulation that provides an interactive learning experience throughout the course. This results in a thorough grounding in the basic theory of ITSM, which can be used to participate in ITSM projects at any level.
University: Charles Sturt University

Presented By : Marco Cattaneo
1. CSU: ITIL v3 Introduction to the subject ITI597

2. CSU: ITIL v3 The Concept of Good Practice
3. CSU: ITIL v3 The Concept of a Service
4. CSU: ITIL v3 The Concept of Service Management
5. CSU: ITIL v3 The Concept of Functions and Processes
6. CSU: ITIL v3 The Concept of a Process and its Characteristics

7. CSU: ITIL v3 The Service Lifecycle Model
8. CSU: ITIL v3 Service Strategy Goals and Objectives
9. CSU: ITIL v3 Service Design Goals and Objectives
10. CSU: ITIL v3 Service Design Value
11. CSU: ITIL v3 Service Transition Goals and Objectives
12. CSU: ITIL v3 Service Transition Value
13. CSU: ITIL v3 Service Operation Goals and Objectives
14. CSU: ITIL v3 Service Operation Value
15. CSU: ITIL v3 Continual Service Improvement Goals and Objectives

16. CSU: ITIL v3 Utility and Warranty
17. CSU: ITIL v3 Assets, Resources and Capabilities
18. CSU: ITIL v3 Service Portfolio
19. CSU: ITIL v3 Service Catalog
20. CSU: ITIL v3 IT Governance
21. CSU: ITIL v3 Business Case
22. CSU: ITIL v3 Risk
23. CSU: ITIL v3 Service Provider
24. CSU: ITIL v3 Supplier
25. CSU: ITIL v3 Service Level Agreement (SLA)
26. CSU: ITIL v3 Operational Level Agreement (OLA)
27. CSU: ITIL v3 (Underpinning) Contract (UC)
28. CSU: ITIL v3 Service Design Package (SDP)
29. CSU: ITIL v3 Availability
30. CSU: ITIL v3 Service Knowledge Management System (SKMS)
31. CSU: ITIL v3 Configuration Item (CI)
32. CSU: ITIL v3 Configuration Management System (CMS)
33. CSU: ITIL v3 Definitive Media Library (DML)
34. CSU: ITIL v3 Service Change
35. CSU: ITIL v3 Change Types (Change Categories)
36. CSU: ITIL v3 Release Unit
37. CSU: ITIL v3 The 7 R’s of Change Management
38. CSU: ITIL v3 Event
39. CSU: ITIL v3 Alert
40. CSU: ITIL v3 Incident
41. CSU: ITIL v3 Impact, Urgency and Priority
42. CSU: ITIL v3 Service Request
43. CSU: ITIL v3 Problem
44. CSU: ITIL v3 Workaround
45. CSU: ITIL v3 Known Error
46. CSU: ITIL v3 Known Error Database (KEDB)
47. CSU: ITIL v3 Communication
48. CSU: ITIL v3 Service Assets
49. CSU: ITIL v3 Release Policy

50. CSU: ITIL v3 Value Creation through Services
51. CSU: ITIL v3 The 4 Ps of IT Service Management
52. CSU: ITIL v3 The 5 Service Design Aspects
53. CSU: ITIL v3 Dr W Edwards Deming’s PDCA Cycle
54. CSU: ITIL v3 Continual Service Improvement (CSI) Model
55. CSU: ITIL v3 Role of Measurement as part of CSI
56. CSU: ITIL v3 Role of Key Performance Indicators (KPIs) as part of CSI
57. CSU: ITIL v3 – Baselines
58. CSU: ITIL v3 – Types of Metrics
59. CSU: ITIL v3 – Demand Management Objective
60. CSU: ITIL v3 – Demand Management Challenges
61. CSU: ITIL v3 – Activity Based Demand Management
62. CSU: ITIL v3 – Patterns of Business Activity (PBA) and User Profiles (UP)

63. CSU: ITIL v3 – Financial Management Objective

XX. CSU: ITIL v3 Financial Management Business Case

XX. CSU: ITIL v3 Financial Management Basic Concepts (ROI and VOI)

XX. CSU: ITIL v3 Service Level Management Objective

XX. CSU: ITIL v3 Service Level Management Basic Concepts

XX. CSU: ITIL v3 Service Level Management Activities

XX. CSU: ITIL v3 Service Level Management Relationships

XX. CSU: ITIL v3 Service Level Management Service Based SLA

XX. CSU: ITIL v3 Multi-level Service Level Agreements

XX. CSU: ITIL v3 Service Level Requirements (SLRs)

XX. CSU: ITIL v3 Service Level Agreement Monitoring (SLAM) Charts

XX . CSU: ITIL v3 Service Review

XX. CSU: ITIL v3 Service Improvement Plan (SIP)

XX. CSU: ITIL v3 Service Catalogue Management Basic Concepts

XX. CSU: ITIL v3 Service Catalogue Management Objectives

XX. CSU: ITIL v3 Availability Management Basic Concepts

XX . CSU: ITIL v3 Availability

XX. CSU: ITIL v3 Availability Management Key Terminology

XX. CSU: ITIL v3 Information Security Management System (ISMS)

XX. CSU: ITIL v3 Information Security Management Objectives

XX. CSU: ITIL v3 Information Security Management Basic Concepts

XX. CSU: ITIL v3 Information Security Management Security Policy

XX. CSU: ITIL v3 Information Security Management Security Framework

XX. CSU: ITIL v3 Supplier Management Objectives

XX. CSU: ITIL v3 Supplier Management Basic Concepts

XX. CSU: ITIL v3 Supplier Management Supplier and Contract Database (SCD)

XX. CSU: ITIL v3 Capacity Management Objectives

XX. CSU: ITIL v3 Capacity Management Subprocesses

XX. CSU: ITIL v3 Capacity Management Basic Concepts

XX. CSU: ITIL v3 Capacity Management Capacity Plan

XX. CSU: ITIL v3 IT Service Continuity Management (ITSCM) Objectives

XX. CSU: ITIL v3 IT Service Continuity Management (ITSCM) Basic Concepts

XX. CSU: ITIL v3 IT Service Continuity Management (ITSCM) Business Continuity Plans (BCPs)

XX. CSU: ITIL v3 IT Service Continuity Management (ITSCM) Business Continuity Management (BCM)

XX. CSU: ITIL v3 IT Service Continuity Management (ITSCM) Business Impact Analysis (BIA)

XX. CSU: ITIL v3 IT Service Continuity Management (ITSCM) Risk Analysis

XX. CSU: ITIL v3 Change Management Objectives

XX. CSU: ITIL v3 Change Management Basic Concepts

XX. CSU: ITIL v3 Change Management Process Activities

XX. CSU: ITIL v3 Change Management Process Relationships

XX. CSU: ITIL v3 Change Management CAB and ECAB meetings

XX. CSU: ITIL v3 Change Management Models and Workflows

XX. CSU: ITIL v3 Change Management Types of Change Request

XX. CSU: ITIL v3 Change Management Standard Change

XX. CSU: ITIL v3 Change Management Remediation (back-out)

XX. CSU: ITIL v3 Service Asset and Configuration Management Objectives

XX. CSU: ITIL v3 Service Asset and Configuration Management Basic Concepts

XX. CSU: ITIL v3 Service Asset and Configuration Management Key Activities

XX. CSU: ITIL v3 Service Asset and Configuration Management Key Relationships

XX. CSU: ITIL v3 Service Asset and Configuration Management Configuration Model

XX. CSU: ITIL v3 Service Asset and Configuration Management Configuration Item

XX. CSU: ITIL v3 Service Asset and Configuration Management Configuration Baseline

XX. CSU: ITIL v3 Service Asset and Configuration Management Configuration Management System

XX. CSU: ITIL v3 Service Asset and Configuration Management Definitive Media Library

XX. CSU: ITIL v3 Release and Deployment Management Basic Concepts

XX. CSU: ITIL v3 Release and Deployment Management Objectives

XX. CSU: ITIL v3 Knowledge Management SKMS

XX. XX. CSU: ITIL v3 Knowledge Management Basic Concepts

XX. CSU: ITIL v3 Knowledge Management Objectives

XX. CSU: ITIL v3 Knowledge Management DIKW Structure

XX. CSU: ITIL v3 Incident Management Objectives

XX. CSU: ITIL v3 Incident Management Basic Concepts

XX. CSU: ITIL v3 Incident Management Key Activities

XX. CSU: ITIL v3 Incident Management Process Relationships

XX. CSU: ITIL v3 Problem Management Activities

XX. CSU: ITIL v3 Problem Management Relationships

XX. CSU: ITIL v3 Problem Management Objectives

XX. CSU: ITIL v3 Event Management Basic Concepts

XX. CSU: ITIL v3 Event Management Objectives

XX. CSU: ITIL v3 Request Fulfilment Basic Concepts

XX. CSU: ITIL v3 Request Fulfilment Objectives

XX. CSU: ITIL v3 Access Management Objectives

XX. CSU: ITIL v3 Access Management Basic Concepts

XX. CSU: ITIL v3 Service Desk Role

XX. CSU: ITIL v3 Service Desk Objectives

XX. CSU: ITIL v3 Service Desk Organisational Structures

XX. CSU: ITIL v3 Technical Management Role

XX. CSU: ITIL v3 Technical Management Objectives

XX. CSU: ITIL v3 Technical Management Organisational Structures

XX. CSU: ITIL v3 Application Management Role

XX. CSU: ITIL v3 Application Management Organisational Structures

XX. CSU: ITIL v3 Application Management Objectives

XX. ITI597 Available as a Single Subject

XX. CSU: ITIL v3 IT Operations Management Objectives

XX. CSU: ITIL v3 IT Operations Management Organisational Structures

XX. CSU: ITIL v3 IT Operations Management Role

XX. CSU: ITIL v3 IT Operations Management Organisational Structures

XX. CSU: ITIL v3 IT Operations Management Objectives

XX. CSU: ITIL v3 The role of process owner

XX. CSU: ITIL v3 The role of service owner

XX. CSU: ITIL v3 The RACI / ARCI model / chart

XX . CSU: ITIL v3 Service Automation

XX. CSU: ITIL v3 The ITIL v3 Qualification Scheme